This article describes common problems you may encounter using Caen – skID RFID device and helps you to resolve them.
The possible issues are:
Switching ON the skID Device:
1. Press the Power button continuously for 3 seconds only.
2. Then its LED light up GREEN along with beep; meaning it’s power is on.
Switching OFF the skID Device:
1. To switch off when the skID reader is on, press the Power button continuously for 3 seconds only.
2. Then its GREEN LED light is off, which means skID device is powered off.
Immediately after when device is powered on,
Then the “Power LED” will turn:-
either, Green - if battery is more than 35%
or, Orange – if battery is more than 15 % & lesser than 35%
or, Red – if battery is lesser than 15%
And “Link LED” will be off; this acknowledges that the skID device is not connected to any Windows device.
1. Open the TagMatiks AT Lite application and login into it.
2. To make a connection with skID reader; click on the “Reader” button - on the bottom left-hand side of application as shown in image below.
3. Then a new page will open, please select the device as “CAEN” from the drop down as shown in image below.
4. Select the appropriate COM Port number from the “Port” drop down and then click on the “Save” button.
5. A pop-up will appear, stating that “Settings saved successfully
6. Click on the “OK” button to close the popup.
7. Please click on the “Connect” button to connect the reader as shown in the image below.
8. Reader details will appear along with firmware version as show below
NOTE:
When no skID reader is there nearby the windows device
OR
If the Bluetooth of skID reader is Off
OR
skID Reader is not in pairing mode.
OR
skID Reader is already paired with another iOS/Android/Windows device.
Then TagMatiks AT Lite application will give the error “Failed to connect to the reader please try again.” Refer below image.
If skID device is “ON” but couldn’t connect to the Android device. Then there is a possibility that the skID device is already paired & connected to another Android/iOS device. To check the same, please follow following steps
skID device LED status check:
1. Check the status of the “LED Link” light.
2. If it is solid “Blue”; means skid device is already in paired with another iOS/Android device; as shown in below image:
3. If it is “OFF” then no connection is established
4. If it is solid, “Orange” means the USB cable is connected to either the Power adapter or to the computer.
5. Else it is solid “Green”; means skID device is in configuration mode.
In the TagMatiks AT Lite Application, please first ensure the configuration settings are in sync with the RFID tags.
1. Please click on the "Configuration" under "Admin Settings"
2. Please click on "Asset Tag Format Configuration".
3. A new window will open, where you can see tabs for Tagging Options, EPC Data and Other Memory Banks. As shown below
4. Click on “EPC Tag Data” Button as shown in the image below
5. Click on save button to save the Asset Tag Format Configuration.
6. To read the RFID tags from the CAEN reader; press the “Inventory” button as indicated in image below on the left-hand side of application, and select the location as shown on the right hand side of application in the image below.
7. Create a new Inventory transaction, by pressing the “Trigger” button on the CAEN Reader.
8. Once the “Scan” button is pressed; then the “RFID” Green LED will flash.
9. This means the CAEN reader is in polling state and reading the tags. Refer to the image below.
10. Once you release the Trigger button on CAEN Device, the read Inventory status will populate on the application window, as shown in below image and highlighted with red.
