This article describes common problems you may encounter using Zebra – RFD8500 RFID device and helps you to resolve them.
The possible issues could be:
I. Switching ON the RFD8500 device:
1. Press the Main Power button continuously for 3 seconds only.
2. Then its LED lights up GREEN meaning power is on.
II.Switching OFF the RFD8500 device:
1. To switch off when the RFD8500 reader is on, press the Main Power button continuously for 3 seconds only.
2. Then its GREEN LED light is off, meaning the RFD8500 device is powered off.
Immediately after the RFD8500 device is powered on, the “Bluetooth Pairing” LED light will automatically start flashing Blue – this indicates that RFD8500 device is now in discoverable mode and ready to pair with a nearby Windows device.
NOTE: If the Bluetooth pairing light is not flashing, then you can press it for minimum 3 seconds to keep the RFD8500 device in pairing mode.
1. Open the TagMatiks AT Lite application and login into it.
2. To make the connection with the RFD8500 reader, click on the “Reader” button.
NOTE: Make sure the Windows device’s Bluetooth must be on.
3. Please click on Device from the “Device” drop down box as shown in image below.
4. Click on “Zebra” to select the Zebra make device.
5. Click on the “Unit” drop down box to select the device having Model number with its serial number.
6. Click on the “Save” button from the bottom right-hand side of application to save the reader.
7. Save the “Connect” button from the top right-hand side of the application.
8. A pop up will appear stating that “Settings saved successfully”.
9. Then click on the “OK” button to close the popup.
10. Reader status along with details will appear on the screen
11. The reader’s name will be “RFD8500XXXXXXXXXXXXXX”; where “XXXXXXXXXXXXXX” is the 14-digit value of the RFD8500 device’s serial number.
12. In the above image, the value “15356523020840” is the 14-digit value of the RFD8500 device’s serial number.
If the RFD8500 device is “ON” but couldn’t connect to the Windows device. Then there is a possibility that the RFD8500 device is already paired & connected to another Windows/Android/iOS device. To check the same, please follow following steps
I. RFD8500 device LED status check:
1. Check the status of the “Bluetooth Pairing” LED light.
2. If it is solid blue; means RFD8500 device is already in paired with another Windows/iOS device; as shown in below image:
3. Else “Bluetooth Pairing” LED light is flashing Blue – this shows that the RFD8500 device is now in discoverable mode and ready to pair with a nearby Windows device.
1. Select the Device “Zebra” and Unit “RFD8500” from the drop down box as highlighted in image below.
2. Click on the Save button from bottom right-hand side of the application.
3. Click on the “Connect” button from the top right-hand side of the application.
4. A new popup will open stating that “Failed to connect to the reader, please try again.
In the TagMatiks AT Lite Application, please first ensure the configuration settings are in sync with the RFID tags. For the same, please follow following steps:
1. Please click on the “Configuration” under “Admin”
2. Please click on “Asset Tag Format Configuration”.
3. A new window will open, where you can see tabs for Tagging Options, EPC Data and Other Memory Banks.
4. To modify the behaviour of associating RFID tags to assets; please read the article named: "Configuration Overview".
5. Once the tag format configuration is properly saved; go to the “Dashboard” page.
6. To read the RFID tags from RFD8500 reader; press the “Inventory” button as indicated in image below on the left-hand side of the application, and select the location as shown the right hand side of the application in the image below.
7. Create a new Inventory transaction, by pressing the “Trigger” button on the RFD8500 Reader.
8. Once the “Scan” button is pressed; then the “RFID” Green LED will flash.
9. This means the RFD8500 reader is in polling state and reading the tags.
10. Once you release the Trigger button on the RFD8500 Device, the read Inventory status will populate on the application window.
