This article describes common problems you may encounter using Caen – trID RFID device and helps you to resolve them with their solution.
The possible issues are:
Switching ON the trID Device:
1. Press the Power button continuously for 2 seconds only.
2. Then its LED lights up GREEN along with a beep; meaning the power is on.
Switching OFF the trID Device:
1. To switch off when the trID reader is on, press the Power button continuously for 3 seconds only.
2. Then its GREEN LED light is off, meaning the trID device is powered off.
Immediately after when device is powered on,
Then the “Power LED” will turn:-
either, Green - if battery is more than 35%
or, Orange – if battery is more than 15 % & lesser than 35%
or, Red – if battery is lesser than 15%
And “Link LED” will be off; this acknowledges that the trID device is not connected to any iOS device.
1. Open the TagMatiks AT Lite and login into it.
2. On the Home Page, click on the Settings Icon (at the bottom right side of screen); as shown below:
3. To connect with the trID reader; press the “Manage Reader” button on the left-hand side of the application.
NOTE: Make sure the iOS device’s Bluetooth is on.
4. Select the “Caen RFID Readers”
5. Then a new window will open, named: “Readers List.”
6. Bring the trID reader close to the iOS device.
7. TagMatiks AT Lite application will show the discoverable reader’s name & MAC Address; as shown below:
8. The reader’s name will be “trID-XXXXXXXX”; where “XXXXXXXX” is the last eight-digit value of device serial number.
9. E.g. In the above image, the value “21480003” is the last eight-digit value of device serial number.
10. The MAC address of the Caen device is also reflecting. Here the device’s MAC address is: 58:93:D8:52:FE:38
NOTE:
When no trID reader is there nearby the iOS device.
OR
If the Bluetooth of the trID reader is Off.
OR
trID Reader is not in pairing mode.
OR
trID Reader is already paired with another iOS/Android device.
Then TagMatiks AT Lite application will show “No Available Readers.” Refer below image.
11. Now select the available Reader name.
12. Once you select on the reader's name, then the application will start to connect with that trID device.
13. On successful connection, an acknowledgment/pop window will come – stating that” trID-21480003 has connected successfully”; refer below image:
14. Application will also fetch the Serial number of the connected device and show it along with the reader’s name; as shown in above image.
NOTE: The AT Lite directly searches and pairs with trID. There is no need to first pair with the trID via the normal Bluetooth connection
If the trID device is “ON” but couldn’t connect to the iOS device. Then there is a possibility that the trID device is already paired & connected to another iOS/Android device. To check the same, please follow following steps
I. trID device LED status check:
1. Check the status of the “LED Link” light.
2. If it is solid “Blue”; means trID device is already in paired with another iOS/Android device; as shown in below image:
3. If it is “OFF” then no connection is established
4. If it is solid, “Orange” means the USB cable is connected to either the Power adapter or to the computer.
5. Else it is solid “Green”; means the trID device is in configuration mode.
II. On TagMatiks AT Lite Application: trID Reader check:
1. Press the “Manage Reader” button - on the left-hand side of TagMatiks AT Lite application.
NOTE: Make sure the iOS device’s Bluetooth is on.
2.Select “Caen RFID Readers”.
3. Then a new window will open, named: “Readers List.”
4. If no reader comes/reflects in the reader list.
5. This means:
No trID reader is there nearby the iOS device.
OR
trID Reader is already paired with another iOS/Android device.
Then TagMatiks AT Lite application will show “No Available Readers.” Refer above image.
In the TagMatiks AT Lite Application, first ensure the configuration settings are in sync with the RFID tags.
1. Please click on the Settings Tab and then click on the “Configuration” under “Admin Settings”
2. Please click on “Asset Tag Format Configuration”.
3. A new window will open, where you can see tabs for Tagging Options, EPC Data and Other Memory Banks. As shown below:
4. To modify the behaviour of associating RFID tags to assets; please read the article named: "Configuration Overview"
5. Once the tag format configuration is properly saved; go to the “Home” page.
6. Press the “Inventory” button - on the bottom left-hand side of the application.
7. Then a new window will open, named: “Inventory.”
8. For taking the inventory, click on any location; for example “San Francisco” is selected.
9. Press the “Start” icon bar button on the AT Lite application, then the trID reader will start reading the RFID tags.
10. Once you Press the “Stop” icon bar button on the application; then the trID reader will stop reading the tags.
11. As a result, the read tag will populate on the application window, as shown in below image.
