This article describes common problems you may encounter using Zebra RFD40 RFID device and helps you to resolve them.
The possible issues are:
Switching ON & OFF RFD40 Device
1. Press the handle trigger for two seconds to turn the reader on.
2. Then its battery LED lights up green meaning power is on.
Switching OFF the RFD40 Device
If a reader is not used for a duration of thirty minutes, the reader enters in off mode automatically.
Immediately after the RFD40 device is powered on, its “Bluetooth Pairing” LED light will automatically start flashing blue – this indicates that the RFD40 device is now in discoverable mode and ready to pair with a nearby iOS device.
NOTE: If the Bluetooth pairing light is not flashing, then you can press it for minimum 3 seconds to keep the RFD40 device in pairing mode.
1. Open the TagMatiks AT Lite application and login into it.
2. On the Home page, click on the Settings Icon (at the bottom right side of screen); as shown in image below.
3. To make the connection with the RFD40 reader; press the “Manage Readers” button. It is the first selection in General Options.
NOTE: Make sure the iOS device’s Bluetooth is on.
4. Then multiple reader options will come on the display.
5. Select "Zebra RFID Readers".
6. Then a new window will open, named: "Readers List."
7. Bring RFD40 reader close to iOS device.
8. Application will show the discoverable reader’s name; as shown in image below.
9. The reader’s name will be “RFD40+XXXXXXXXXXXXXX”; where “XXXXXXXXXXXXXX” is the 14-digit value of the RFD40 device’s serial number.
10. In the above image, the value “22055520100765” is the 14-digit value of the RFD40 device’s serial number.
When no RFD40 reader is there nearby the iOS device
If the Bluetooth of RFD40 reader is off
RFD40 Reader is not in pairing mode.
RFD40 Reader is already paired with another iOS/Android/windows device.
then TagMatiks AT Lite application will show "No Available Readers." Refer image below.
11. Now press on the available Reader name.
12. Once you press on the reader's name, then the application will start making a connection with the RFD40 device.
13. On successful connection, an acknowledgment/pop window will come – stating that "RFD40+_22055520100765 has connected successfully", refer to the image below.
14. Application will also fetch the Model & Serial numbers of the connected RFD40 device; as shown in above image.
If the RFD40 device is “ON” but couldn’t connect to the iOS device. Then there is a possibility that the RFD40 device is already paired & connected to another iOS/Android device. To check, follow steps below:
I. RFD40 device LED status check:
1. Check the status of the "Bluetooth Pairing" LED light.
2. If it is solid blue; it means the RFD40 device is already paired with another iOS/Android/windows device; as shown in image below.
3. If "Bluetooth Pairing" LED light is flashing Blue – this shows that the RFD40 device is now in discoverable mode and ready to pair with a nearby iOS device.
II. On TagMatiks AT Lite Application: RFD40 Reader check:
1. Press the "Manage Reader" button - on the left-hand side of TagMatiks AT Lite application.
2. Select the "Zebra RFID Readers".
NOTE: Make sure the iOS device’s Bluetooth must be on and near to the RFD40 reader.
3. Then a new window will open, named: "Readers List."
4. If no reader comes/reflects in the reader list.
5. This means:
Either no RFD40 RFID reader is there nearby the iOS device
RFD40 Reader is already paired with another iOS/Android device.
6. Then TagMatiks AT Lite application will show "No Available Readers." Refer image below.
In the TagMatiks AT Lite Application, please first ensure the configuration settings are matching with the RFID tags.
1. Click on the Settings Tab and then click on the "Configuration" under "Admin Settings"
2. Click on "Asset Tag Format Configuration" under Asset Tag Format
3. A new window will open, where you can see tabs for Tagging Options, EPC Data and Other Memory Banks. As shown below in image below:
4. To modify the behaviour of associating RFID tags to assets; please read the article named:"Configuration Overview"
5. Once the tag format configuration is properly saved; go to the "Home" page.
6. Press the “Inventory” button - on the bottom left-hand side of the application as shown in image below.
7. Then a new window will open, named: "Inventory".
8. For taking the inventory, click on any Location, for example in this screenshot the location "Support Area" is used.
9. Press the trigger button on the RFD40 device. The application will start reading the RFID tags. Please refer to the image below.
10. Once you press the trigger button for "Stop", the reader will stop reading the tags.
11. As a result, the read tags count will populate on the application window, as shown in image below.
NOTE: The reading start/ stop can also be controlled with the "Trigger" button of the RFD40 reader Sled.